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Sr. Director, Data Management
Ally
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
Ally Requisition #
18-6941
Job Description
Position Description
The Sr. Director-Data, AI shapes the strategic direction and executes the enterprise strategy for AI across the organization. The incumbent partners extensively and cross functionally with line of business leaders to ensure alignment to all business objectives. Proactively creates solutions to solve business issues and challenges. Brings innovative insights within and outside the industry to shape the company's overall capabilities to create and sustain competitive differentiation. Will have a strong understanding of the marketplace, consisting of financial, servicing, wealth management and fintech competitors.
Job Responsibilities
• Support the development, deployment, and ongoing enhancements of the dedicated advice, sales, and service BOTs in conjunction with the appropriate business teams
• Build NLP (Natural Language Processing) for the enterprise to interface with both voice and text
• Develop BOT orchestration across the enterprise
• Ensure that rich media integration and personalization is available for all web and app based BOT interfaces
• Identify break-through innovations and new technologies, and develop adoption strategies that position Ally as a technology leader
• Provide comprehensive solutions to complex problems or needs
• Ensure scope, goals, milestones, budget, risk, status, change requests and critical issues are effectively communicated to the client and project team
• Generate appropriate communication, process and educational plans for mitigating the disruption of change while facilitating identification and removal of obstacles to change
Qualifications
• Master degree in Artificial Intelligence, Machine Learning, Data Mining, Stat or a related field or equivalent work experience.
• 15+ years of experience in the implementation of Analytics solutions focused on customer facing applications
• 4 + years of experience in building and designing AI and/or ML bots focused in automating customer interaction and/or improving customer experience
• Proven ability to set strategic direction and drive high quality execution
• Strong track record of managing large scale initiatives and delivering capabilities to drive business growth
• Solid understanding and exposure to financial services
• Must be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems
• Data driven analysis skills for measuring and managing delivery
• Excellent team player with the ability to influence and negotiate
• Ability to understand and communicate technical issues to a broad audience base, must be able to articulate AI processes in a clear and translatable fashion to all audience levels
• Highly adaptable to changing environment
• Excellent interpersonal skills and ability to work with diverse teams, including translating complex ideas into defined actions
Ally Overview
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function
Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
• Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
• Comprehensive wellness program with financial incentives designed to help you achieve your best health
• Flexible health insurance options including dental and vision
• Pre-tax Health Savings Account with generous employer contributions
• Pre-tax dependent care and commuter benefits
• Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.