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Head Teller
TD Bank
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
Hours
40 Hours
Job Description
The Head Teller provides legendary Customer Service while supervising the Teller and/ or Platform team.
Job Requirements
• Provides exceptional Customer service.
• Demonstrated competency and accountability with Store operational standards.
• Provides leadership, conflict resolution, process improvement and communication to the Teller line.
• Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals.
• Manage Teller Paid Time Off (PTO) within the PTO staffing model.
• Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines.
• Support, mentor and coach team members in their professional development.
• Develop and manage team members by recruiting, training and recognizing them.
• Must be eligible for employment under regulatory standards applicable to the position.
Qualifications
2 year degree or equivalent experience.
2-3 Years of related experience.
Completed or enrolled in the Head Teller Achieve program preferred.
Maintain current HR and Retail Leadership training requirements.
Excellent organization, interpersonal and communication skills.
Sound judgment in decision making and problem solving.
Ability to multi-task and maintain order on Teller line.
Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel.
Primarily work in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and regional meetings.
Ability to supervise/ lead Teller line.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.