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Program Manager
Fiserv
Parsippany, NJ, United States
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Job Title
Program Manager, Advisory
What does a great Program Manager, Advisory do?
In this role, the Program Manager’s job is to lead programs for product launches to ensure predictable, consistent and successful delivery of new products and enhancements. The Program Manager will plan, coordinate and monitor larger scale scope and budget projects with a high degree of complexity and risk. The Program Manager will partner with key business stakeholders to ensure a successful start-up and completion of a project, which may span multiple functional areas or business units.
Reporting Relationships:
Reports To: Director, Program Management
Essential Job Responsibilities:
• Develop and lead programs that deliver successful product launches
• Ensure predictable, consistent, and effective project delivery
• Provide a holistic view of the overall project to the organization and all stakeholders
• Work effectively with Product, Marketing, Technology project management and Client Services teams as well as Fiserv cross organizational areas, including account management and sales, to ensure product launch efforts and readiness for client purchase and use
• Deliver on project governance model, including agreed on roles, responsibilities, decision rights and clearly defined escalation path
• Ensure success measures are defined upfront to promote alignment and actively manage to expected project outcomes
• Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project
• Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Facilitate alignment and approach for all related Fiserv business areas to meet One Fiserv Objectives
• Knowledgeable about how the organizations work; knows how to get things done through formal channels and the informal network
• Contribute to establishing product launch best practices and lead continuous improvement efforts to build the practice of quality delivery and excellence
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
Education:
• BS/BA required. Advanced degree a plus.
• Five+ years’ experience in large-scale program management with a banking, financial services, and/or technology/vendor firm. Involvement in product development a plus.
• Professional Certifications a plus, such as PMP, Six Sigma.
Skills:
• Proven leadership skills and business acumen
• Excellent program management and delivery skills
• Experience in driving large scale change efforts
• Solid experience leading resources in a matrix organization
• Strong communication and presentation skills with the ability to interact at all levels of an organization
• Motivated self-starter
• Keen study of styles of others, team/client relationships and team dynamics, and, use understanding to drive collaboration, alignment and project success
• Strong analytical skills and proactive problem solver with desire and commitment to drive resolution
• Proven ability to understand complex business and technical concepts and to be able to make balanced judgments when faced with trade-offs
• Possesses the following key behaviors:
◦ Stakeholder Partnership: Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize program effectiveness and influence. Poised and composed interaction with all levels of the organization (within Division), including senior-level audience.
◦ Judgment: Ability to practically apply project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery. Ability to adapt to and work effectively within a variety of situations and with various individuals.
◦ Team Leadership: Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace. Ability to lead and influence with minimal direction from sponsor or manager.
◦ Accountability & Commitment: Ability to achieve project outcomes and stakeholder satisfaction. Ability to identify project obstacles and proactively mitigate risks. Escalates and resolves complex issues effectively.
◦ Learning Agility: Ability to quickly grasps complex concepts and conveys concepts in a way that is easily understood by others. Ability to incorporate feedback and adjust plans or approach.
◦ Business Acumen: Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery. Ability to explain the business rationale and benefits of change to client, including impacts to project.
◦ Problem Solving: Ability to identify, analyze and solve problems. Ability to effectively and quickly solve complex problems rather than symptoms.
◦ Process Adherence: Ability to engage in project initiating activities such as identifying stakeholders, identifying project management approach, defining roles and responsibilities, etc. Ability to use proven project management methods and practices to facilitate the achievement of project outcomes. Ability to provide a complete view of the overall project to the organization and all stakeholders.
Preferred Qualifications:
Competencies across multiple software development life cycle models (including Agile, Waterfall and Scrum) management principles and practices, and the ability to blend them together in the transitional state to fit business, program, or project specific needs across a matrixed environment.
Travel Required: Approximately 25%
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.