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Lead
Commerce Bank
Kansas City, MO, United States
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Job Expectations:
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!
Job Responsibilities:
• Supervise Personnel: Ensure shift is following all departmental and bank
• Communication/Escalation: Facilitate communicate with all different levels of staff/management in resolution of problems.
• Service Level Management:Be knowledgeable of critical service level agreements and escalation procedures for all problems.
• Data Center Access and Security.Sole authority during off hours
• Disaster Recovery:Participate in recovery tests by performing documented recovery steps.
• Change Implementation: Authorize change implementations based on best practices to maximize availability the systems and online’s.
• Vendor Management: Contact, schedule and direct vendors on problem resolution to reduce down time
• Environmental monitoring Escalate issues with UPS, AC, generators, Fire Suppression Systems, and other related infrastructure issues.
• Reporting and other duties as assigned by the Data Center Manager.
Work Hours: Sunday thru Tuesday 7:00 am to 7:30 pm and every other Wednesday 7:00 am to 7:30 pm
Qualifications
• Bachelor of Science degree or equivalent experience required.
• 4 years related experience and/or training in large-scale Data Center with multiple platforms.
• 2-3 years supervisory experience.
• Working knowledge of Ticketing software, monitoring tools, Networks, TCP/IP, Firewall, Windows, AIX, VPN and IBM utilities is required or equivalent skills.
• Knowledge of job scheduling software is desirable.
• Experience with Automated Operations, Tivoli and Change Control. Sight, bending, carrying, climbing, kneeling, pushing, reaching, sitting, standing, twisting, stooping, crouching, walking, and lifting up to 50 lbs.
• Watching PC Monitor displays for long periods of time.
• Requires 12-hour shifts to maintain 7 x 24 environment.
Time Type:
Full time