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Customer Advocacy Research Manager
Huntington Bancshares
Columbus, OH, United States
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Description
We are transforming the way we do business by changing how we think about the different types of Customer Journeys. Omnichannel will provide a consistent experience for our customers, regardless of how they chose to do business with us (online banking, branch locations, ATM's, phone support). The goal of Omnichannel is to align our people, processes, products & services, and technology across our enterprise to deliver new modern capabilities in an Agile and Iterative way.
We are in the beginning stages of building this newly defined Omnichannel program with cross functional team members. This team will lay the foundation for what the Customer Journeys are and how we will deliver exceptional, streamlined experiences for each one. If you are a pioneer at heart who enjoys data driven decisions that takes our customers' feedback and intertwines creativity to define what the solutions should be, we want to hear more.