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User Experience Application Program Analyst
Visa Inc.
Austin, TX, United States
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Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorship, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
The Visa Corporate IT group has embarked on a major transformation journey. We will not follow the 'traditional' IT playbook of simply purchasing off the shelf solutions and stitching them together. We are transforming ourselves into a true engineering organization where we put customer experience first, create highly leveraged (and loved) platforms with a heavy emphasis on operational excellence such as ensuring our platforms and services are unbreakable. Where we choose to continue with packaged software we will invent our way around their limitations such as poor UI or scale.
The Customer Experience (CX) team within Corporate IT believes that great design has the ability to engage and inspire users and we strive to rethink and redefine how users interact with our corporate applications and products. We are a team of creative and collaborative strategic thinkers, and conceptual problem solvers who make every decision an informed one. We value precision coupled with a “get it done” mindset, and look for proven skills over big egos. If you are obsessed with the customer experience, this is the team for you!
This role within Visa’s Corporate IT Customer Experience team is an extraordinary opportunity to drive Enterprise User Experience best practices into the heart of every Visa Corporate application, product, service and process. We are looking for someone who is passionate about customer experience and is thrilled to work on behalf of our global Corporate IT (CIT) team to support them in adopting and implementing a customer experience mindset. The position provides a unique chance to be on the forefront of the ongoing transformation of the division, closely cooperating with all management levels and getting insights into the corporate strategy.
Qualifications
Responsibilities:
• Build capability within project teams to deliver the right business outcomes while creating a great employee/user experience
• Work with product managers, developers, designers and testers to inform and influence solutions that will delight and benefit users
• Lead development teams through user-experience-focused activities including interviewing, requirements gathering, empathy mapping, usability testing, and feedback loops
• Produce user requirements specifications, conceptual models, personas, storyboards, user journey maps, scenarios, flow charts, conceptual sketches, wireframes, design prototypes, and design specifications
• Assist development teams with creating user personas and customer profiles to better understand customers and customize solutions where possible
• Assist teams to incorporate user experience when selecting vendors and designing/implementing solutions
• Create user-centered designs by considering market analysis, customer feedback, and usability findings
• Evaluate and develop measures of how well applications and services are perceived by customers
• Create meaningful documentation that translates data into insights that help leaders make better and informed decisions
• Gather user feedback using established user research methods and communicate findings out to the organization
• Lead post-project reviews to identify areas of success and improvement opportunities and create a feedback loop for incorporating lessons learned into future projects
• Be a strong vocal customer/user advocate
Qualifications:
• Bachelor’s degree in human-computer interaction, graphic design, marketing, cognitive science, computer science, or other related field; MBA or Master’s in HCI preferred
• 2+ years of experience with UX, HCI, Design Thinking, Usability testing tools, and UX techniques and principals, including the production of conceptual prototypes and wireframes
• Verbal and written communication skills, problem-solving skills, customer service and interpersonal skills, skills to deal with ambiguity
• Excellent analytical abilities and attention to detail
• Ability to work independently and manage one’s time
• Ability to analyze written requirements and visually conceptualize the user interface and application flows
• Ability to evaluate a website or application based on a given script or set of guidelines and produce a clear and concise recommendation deliverable
• Curious and creative, able to push boundaries and ask “why?” and “why not?”
• Must have a passion for championing customer experience
• Proficiency with Microsoft Office products for Windows including Word, Excel, SharePoint and Visio
• Knowledge of Web Standards and Accessibility is a plus
• Knowledge of Adobe products is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.