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Customer Service Representative
Discover Financial Services
Phoenix, AZ, United States
Job Details - this job has expired, please see similar jobs below
Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work.Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
This position offers a benefit package on day one of employment! Discover Financial Services, rated one of Arizonas Most Admired Companies in 2013 by AZ Business Magazine, is looking for professionals that are passionate about providing extraordinary service. Discover is the employer of choice that fosters a diverse and enriched teamwork environment that focuses on what really matters: you and the customer. Discover leads the industry in customer service and does it thanks to our highly engaged team members.
Our Phoenix facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salad bar, grille and much more. Enjoy your lunch inside, on the patio or take a stroll on our mile-long walking path. Our employees are also invited to participate in our state of the art fitness center featuring free weights, cardio machines, aerobic classes and locker rooms. Discover Financial Services promotes employee wellness by having an on-site nurse, counselor and weekly on-site Weight Watchers meetings. Due to our commitment to employee wellness Discover was awarded one of The Valleys Healthiest Employers in 2013 by The Phoenix Business Journal. Discover was also recently named as a Best Place to Work by the Human Rights Campaigns Annual 2014 Corporate Equality Index earning a perfect score of 100. Does all of this sound too good to be true? See for yourself and come join our winning team now!
Full Time opportunities available.
Work Schedule:
Full-time 40 hours per week between the hours of 12:00pm and 12:00am.
Flex-time 35 hours per week between the hours of 12:00pm and 11:00pm.
Weekend and holiday scheduling is required to meet business needs.
Training Schedule:
Training will be 9 weeks long Monday – Friday – (12:30pm-9pm)
Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions.
Responsibilities
• Documents customer files.
• Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
• Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
• Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
• Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.
• These routine customer service inquiries require the use of standard screens, scripts, and procedures.
Preferred Qualifications
If we had our say, we’d look for:
• H.S. Diploma or GED
• In lieu of a degree, 1+ years of experience in
What are you waiting for? Apply today!
And by the way, while you’re waiting to hear from us, don’t forget to check out the great benefits Discover offers.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.