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Collector
Huntington Bancshares
Akron, OH, United States
Job Details - this job has expired, please see similar jobs below
Description
The shift for this position is Monday-Friday, 12:00pm-9:00pm with occasional Saturdays, 8:00am-4:00pm.
Collectors at Huntington provide "Simply the Best" customer service at all times. Responsibilities include contacting delinquent customers by telephone to collect on overdrawn checking and savings accounts. Negotiate payment arrangements which benefit the customer while protecting the bank's best interest. This position:
• Updates collection system of record
• Negotiates payment arrangements
• Reviews and discusses transaction history
• Educates customers on current status of account and potential fees/outcome
• Advises customer of Huntington Bank products and services
Basic Qualifications
• High school diploma or GED
• 1 year of customer service experience
Preferred Qualifications
• Call Center experience
• Must have a desire to educate and assist troubled customers
• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
• Ability to understand complex processes
• Must be able to easily adapt to change and embrace continuous improvement
• Must be goal-oriented and self-motivated
• Must be comfortable using a computer and keyboard
• Working knowledge of consumer and collection law
• Knowledge of CACS, RMS, and HOGAN systems helpful.