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Implementation Manager
Citizens Bank
Riverside, RI, United States
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Description
Implementation Manager (IM) is responsible for directing all aspects of cash management product/service set-up and training for new and existing clients of Treasury Solutions. Acting as a central point of contact for the client, the IM develops a customized plan for each client and directs required internal partners (i.e., legal, product, operations, technology, risk, and sales) to ensure delivery of products and services is completed within agreed upon time frames, with full ownership of end-to-end process from client commitment to revenue generation. Operates independently day to day with only general supervision. Makes decisions regarding client on-boarding projects without seeking management approval. Routinely manages less complex and lower revenue client implementations.
Qualifications
• Detailed knowledge of cash management products and an understanding of the sales process and the client need that drives usage of these products. (Min of 1-3 yrs experience)
• Strong written and verbal communications skills. Must be able to adapt and tailor message to particular audience (Sales, Product, Operations, and Client).
• Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience (Client and Sales)
• Strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment. (Min of 1-3 yrs experience)
• Ability to develop relationships with business partners to ensure objectives are met and client has best possible experience.
• Proficient with workflow tools: SalesForce, MS Project, MS Excel, etc.
• Must be able to work under minimal supervision and work well under pressure.
• Ability to work well with product management, sales, customer and technical system staff to resolve issues and problems.
Education, Certifications and/or Other Professional Credentials:
Bachelor's Degree in business or related technical field preferred. Relavent work experience may be substituted in lieu of degree.
Hours and Schedule:
Hours: 40
Schedule: Monday-Friday 8-5
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.