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Product Owner
Liberty Mutual
Boston, MA, United States
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Description
Advance your career at Liberty Mutual Insurance- A Fortune 100 Company.
It's an exciting time to be a Digital Product professional at Liberty Mutual Insurance. Why? Because we offer what all talented digital professionals are looking for: the chance to do inspiring work that makes a difference!
About the Role:
As a Product Owner I within our Direct Service & Claims Portfolio, you will lead the I Manage My Claim journey for our Property squad. In this role you will define and prioritize the product backlog, set quality standards for delivery, and represent the customer to the Agile team to create a world class digital experience. You will operate at the intersection of business, customer driven design and technology and seek to deliver products that improve NPS. You’ll also get to define and articulate a product vision to drive outcomes and innovation.
There are great opportunities to transform the online customer experience during their claims management process. Your work will impact people who may be having one of the worst days of their lives – whose homes may have been damaged by fire or flooding, for example – and creating a seamless, intuitive digital experience to make it one less thing they need to think about. On a given day you might be discussing KPIs with business leaders, managing technical tradeoffs with your squad, and reviewing the latest customer feedback on a prototype with designers. The ideal candidate will be equally comfortable formulating strategy and achieving operational excellence.
Responsibilities:
• Communicate the product strategy effectively to key stakeholders and team members.
• Leverage qualitative and quantitative data to prioritize the product backlog based on customer and business value.
• Partner with your scrum team to ensure user stories are clear with robust acceptance criteria, remove barriers for team members, and resolve open issues/questions quickly and efficiently.
• Act as the `voice of the customer’ for your product area.
• Support defining minimum viable products (MVP) and analyzing feasibility, operational implications, and other aspects of planned or potential programs.
• Develop test plans to validate assumptions through customer behavior
• Participate in team demos and retrospectives, identifying actions to continuously improve the squad and self.
This role might be for you if you have:
• Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelor’s degree in a relevant field (business, computer science, etc.) and a minimum of 5 years of experience in business, engineering, technology, and/or consulting. Master’s degree preferred.
• Ability to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on the business vision and plan, and the impact of change.
• Ability to make quick and challenging decisions on a daily basis.
• Ability to influence a diverse group of stakeholders through strong leadership skills.
• Strong problem solving skills with ability to lead the team to push the solution and progress.
• A highly experimental mindset to drive innovation amidst uncertainty or ambiguity.
Benefits:
We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.