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Fraud Prevention Analyst
Banco Santander
Framingham, MA, United States
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Description
As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
Researches and investigates high risk transactions across all payment channels and analyzes patterns to identify and prevent probable fraud. Recommends automated fraud mitigation strategies and assists to implement and monitor. Documents results of actions taken to support fraud trending and reporting.
Responsibilities
• Analyze case details to identify methodology of each fraud scheme, assess existing preventive controls
• Identify control gaps, recommend and implement mitigation strategies
• Analyze loss experience based on monthly/quarterly/annual losses for trending
• Contribute to Key PerformaContribute to Key Performance Indicators, prevention results, and fraud loss management reports.nce Indicators, prevention results, and fraud loss management reports
• Maintain case management system for tracking of fraud cases and relevant information
• Ongoing monitoring of rules performance to ensure that agreed risk levels and positive customer experience are maintained
• Provide support to Field Investigators, more senior analysts, and Loss Prevention Team Managers
• Assist with tasks and projects as assigned
• Comply with all applicable federal regulations in decision process
• Demonstrate proficiency of applicable systems, tools, policies and procedures, and bank regulations
• Provide exceptional service to internal and external customers, including support to all branches
• Provide quick decisioning of alerts and/or claims to mitigate fraud losses
• Research and analyze high-risk transactions across all payment channels with a sense of urgency in a fast-paced environment
Qualifications
• Bachelor degree in Business related field preferred; not required depending on experience
• Minimum 3 years financial services experience, including 1 year in a research, fraud detection, or prevention role
• At least 3 years of professional experience
• Ability to ensure Regulatory compliance in the disposition of fraud claims
• Ability to multi-task as required
• Ability to work independently on special projects
• Basic understanding of risk and controls
• Demonstrated aptitude to utilize Sovereign/Santander’s systems
• Good communication skills
• High level of ethics and professionalism
• Strong analytical skills
• Work well in team environment
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply
.