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Technical Assistant
Liberty Mutual
Wausau, WI, United States
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Description
Advance your career at Liberty Mutual Insurance- A Fortune 100 Company!
Do you enjoy helping people? Do you like variety in your work? Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department. Within the Claims Department you will have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.
As a Technical Assistant I, you will provide a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data; responding to routine correspondence, inquires and information requests; and resolving routine problems or escalating them as necessary.
This position is on our Claims Support, Payments Team.
To assist you in mastering your assignments, Liberty offers nationally recognized training programs. With over 42,000 employees, Liberty Mutual Insurance is known for its commitment to individual opportunity and advancement. Our thorough and intensive training programs, coupled with our in-house job-posting program provide you the freedom and flexibility to create a dynamic and rewarding career.
In this position, you will be responsible for:
• Gathering and organizing data needed by obtain information from systems, files, intranet and/or by contacting other people inside or outside the Company.
• Reviewing and verifying information which may include source documents, policies, claims files, summons & complaints, salary data, etc. Ensuring completion and accuracy of data, paperwork, and/or forms.
• Coordinating materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting and proofreading material.
• Maintaining records and data which may include entering into databases/servers, developing tracking systems/spreadsheets, setting up files, etc. Ensuring accuracy of information and runs reports as needed.
• Acting as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
• Providing administrative support to technical staff which may include: creating documents, forms, spreadsheets, presentation material, etc.; reviewing incoming mail and determining course of action; preparing and sending out form letters.
*The hours will be 8:45am-5pm with the potential to a later shift working as late as 6pm in 2019, as we are working through a business transition*
Qualifications:
To be successful as a member of our exceptional Claims team, candidates should possess:
• The ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
• The ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
• The ability to deliver quality customer service using standard practices.
• Basic knowledge of Microsoft Office applications, such as Excel and Word
• A high school degree or equivalent, plus at least 3 years of related administrative office work experience.
• General knowledge of the department's operations and objectives desirable.
Benefits:
We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Overview:
At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.