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Enterprise Fraud Specialist
Huntington Bancshares
Akron, OH, United States
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Description
The Enterprise Fraud Specialist will work under general supervision and demonstrate independent judgment in executing fraud review for multiple channels of electronic money movement, primarily suspect debit card and credit card activity. Shift is Sunday - Thursday 2:00pm-10:00pm
Responsibilities Include:
• Administers thorough investigative assessments to properly discern between fraudulent and valid activity - reacts accordingly and in a timely manner to mitigate potential fraud losses.
• Communicates directly with customers to verify suspect activity and with both internal/external customers via phone.
• Completes pre-assigned tasks and specific projects such as reviewing all high risk transactions and credit applications for a specific customer
• Completes analysis of suspicious transactions with a high degree of accuracy through reports and applications
• Conducts special projects as requested
• Develops close working relationships with Departmental Managers to assist in identifying trends in suspicious behavior.
• Flexible to perform other functions as requested by management
Basic Qualifications
• High school diploma or equivalent.
• Minimum one year of fraud research experience.
Preferred Qualifications
This position will have direct customer contact. Candidate must have excellent communication skills (in person and over the phone) and the ability and desire to professionally engage in sometimes challenging conversations.
• Bachelor's degree in Fraud related field
• Proficiency with Microsoft applications, especially Access
• Ability to work in a fast paced, high pressure environment with professionalism, courtesy and tact
• Ability to shift priorities as needed to meet demand
• Excellent oral, written and interpersonal communication skills
• Analytical and Problem Solving abilities
• Strong attention to detail
• Self-motivated
• Familiarity with general banking systems preferred
• Familiarity with Banking Regulations (Regulation E and Regulation Z)
• Experience in bank operations preferred (Industry best practices, current fraud trends)
• Prior investigation experience preferred
• Self-sufficient -- candidate requires minimal supervision.
• Perform other duties as assigned.