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Merchant Services Sales Support Specialist
First Citizens Bank
Roanoke, VA, United States
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The Merchant Sales Support Specialist will support Merchant sales staff by analyzing complex competitors merchant statements and preparing proformas, proposals for customer presentations. Prepare detailed pricing and profitability analysis based on MasterCard, Visa and Discover interchange categories for existing merchants in order to maintain desired level of profitability across the portfolio. Complete pricing analysis upon request of merchants. Serve as a consultant to Sales Specialists regarding pricing. Review daily merchant transactions for potential fraudulent activity.
Position Requirements:
High school diploma or GED including a minimum of 4 years financial services experience to include a minimum of 2 years sales or customer service experience.
Strong analytical ability.
Excellent organizational ability.
Strong computer skills.
Good written and oral communication skills.
Proficient with Microsoft Excel and Word.
Knowledge of MC, Visa, and Discover interchange qualifications and requirements.