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Fraud Specialist
Fiserv
Sunnyvale, CA, United States
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Job TitleFraud Specialist
Essential Job Responsibilities:
• Review and decision daily risk monitoring items; affect outbound account verification calls to Partner and external Financial Institutions; stop pending payment and suspend user/account access when necessary
• Conduct manual account registration review; perform risk assessment and linked analysis; cross-train and support other business units as needed; assist with special projects including product enhancement and improving risk processes
• Lead daily work assignments and support or assist Senior Associate/Team Lead when manager is not available. Take ownership of monitoring Service Level Agreements, apply various strategies for getting through the queue or case volume and able to address or obtain answers to questions or concerns from team members
• Collaborate, support and communicate well with individuals outside the team, including management, employees from other departments and locations as well as associates from any and all Financial Institutions
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
• Possess a Bachelor’s Degree from an accredited University or 3 years comparable work experience
• Certifications a plus but not required
• Candidate should ideally possess 2 years of experience in the financial service industry or similar environment, such as Customer Service, Operations, or Fraud Prevention.
• Possess excellent written and oral communications skills; and Proficient in MS Office Applications; Knowledge and experience of third party data sources, such as Lexus Nexus, Targus, Tran Union TLO, a plus.
Compensation:
• Competitive salary and comprehensive benefits package commensurate with experience and qualifications
About the Role:
• We are the front line in Risk mitigation. We review high risk ACH transfers as they occur, verifying accounts or validating customer information upon enrollment. We protect customer accounts from fraud and work towards minimizing fraud losses for Fiserv and our partners.
• We have a very inclusive, diverse and talented group of people who enjoy coming to work because everyone contributes to our type of culture— a fun, collaborative, productive, teamwork-driven work environment.
• We are happy to welcome like-minded, positive and dedicated individuals who produce great work, have a willingness to learn but also to innovate, build or improve processes, and deliver meaningful contributions to help meet common objectives.
About our Business:
Fiserv delivers technology solutions in electronic payments by transforming the user experience in online money movement through ease and innovation, to meet client demands @the speed of life.
Reporting Relationships:
Reports To: Risk Operations Manager
Peers: Fraud Specialist I to III
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.