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Manager, Agency Strategic Initiatives and Experience
The Travelers Companies
Hartford, CT, United States
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Primary Job Duties & Responsibilities
Manages a key component of developing an agency experience strategy which may include one or a number of the following accountabilities:
• Business Lead for the agent digital strategy
• Identifying agent interaction areas
• Developing and implementing strategy for gathering field and agent feedback
• Gathering and analyzing field and agent feedback and acting on feedback in area(s) of accountabilities
• Partnering with multiple functional areas to assess current and future development needs to drive and support business objectives
• Clearly and effectively presenting ideas and information, both written and verbal, to internal and external business partners
• Development of internal / external facing presentations pertaining to key business initiatives that support the organization
Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Summary
Under the direction of the Director of Agency Strategic Initiatives & Experience, the Manager is accountable for driving and leading all aspects of the agency and field digital strategy. The Manager will partner directly with Customer Experience to drive capabilities, tools, and transparency to enhance the agency experience. This role also requires the ability to establish and maintain excellent working relationships, collaboration, and the ability to adapt and lead multiple projects in a fluid environment.
Minimum Qualifications
College degree in related field, or equivalent experience. Minimum of 3 years working in customer or agency experience related fields Project management experience required
Education, Work Experience & Knowledge
• Knowledge of Insurance and/or Financial Services industry;
• Knowledge of processes of business functions supported;
• Knowledge of agency operations and workflows preferred;
• High level of proficiency developing presentations (i.e. PowerPoint, etc.).
Job Specific & Technical Skills & Competencies
Demonstrated ability to collaborate with peers and leaders, in own and other business areas Demonstrated analytic skills to develop recommendations Demonstrated Project Management skills Driven to succeed Fosters creativity and innovation Demonstrated understanding and use of technology Results orientation
Physical Requirements
Operates standard office equipment - Continuously Use of Keyboards, Sporadic 10-Key - Frequently
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.