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Operations Manager
Huntington Bancshares
Columbus, OH, United States
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Description
This position will function as a part of the Business Banking Risk, Compliance and Systems team. The colleague in this role will primarily focus on the ongoing development of Business Banking procedures, including credit and sales; management of the procedures library, ensuring up-to-date content; serve as liaison with Segment Risk and Compliance in an effort to ensure the Segment's compliance with relevant regulations as follows:
• Collaborate with Consumer and Business Banking Segment managers, subject matter experts (SMEs), and key partners to understand their processes and identify the related procedures to be developed. Work with Segment's Business Analysts to develop or update procedures and review with all impacted parties to ensure accuracy, clarity and purpose.
• Responsible for the creation of a procedures library including the creation of new procedures and process maps to support Business Banking Segment teams, as well as the maintenance of existing documentation.
• Create and maintain a monthly or quarterly review process with Business Banking Segment leaders to determine if existing procedures are still applicable and content is valid.
• Maintain the Business Banking website by reviewing inventory each quarter to ensure that content is accurate and up-to-date; make updates via Sitecore and/or SharePoint, as needed.
• Develop and maintain multiple Segment SharePoint sites, including content and access/permissions
• Liaison with Segment Risk and Compliance to ensure congruence between business practices/processes, written procedures, regulatory compliance, and operational controls.
Basic Qualifications:
• Bachelor's degree
• 10+ years of banking experience with at least 5 years of experience documenting and/or writing processes/procedures
Preferred Qualifications:
• Ability to work in a fast paced environment with attention to detail
• Demonstrated ability to convey ideas verbally and/or in writing with a clear, concise and organized method and be appropriate for intended audience
• Proficiency in managing multiple priorities and ability to re-prioritize as appropriate
• Experience in MS Word, Excel
• Experience in commercial/business credit
• Experience with Business Banking applications including Velocity, HAWC and AFS a plus
• Experience in content management including document management and publication criteria
• Experience with Sharepoint and Sitecore or similar content management systems in either a content editor or designer role
• Knowledge of current federal and state banking laws and regulations