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Banking Specialist
TD Bank
Greenville, SC, United States
Job Details - this job has expired, please see similar jobs below
Hours
40
Department Overview
Every day will be an adventure! Within TD's Contact Center, we are a network of colleagues helping over 25 million customers achieve their life goals.
Our customers are at the center of everything we do. Every phone call you answer, every mess
Job Description
It starts when you pick up the phone. With each conversation, you'll be playing one of the most important roles in driving our customer satisfaction. You'll become an expert in our products, enabling you to offer our customers the best solutions for their current and future needs through routine transactions. Upon completion of our robust training you will be able to proactively identify customers' needs to deliver strong results and offer expertise to utilize TD's digital assets and be an ambassador for innovation.
Your day- to-day responsibilities will include:
• Provide exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
• Display positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer
• Take ownership of Customer concerns and resolve Customer issues at first point of contact
This is your opportunity to make everyday a new adventure and accomplish great things with the customers of TD!
Job Requirements
Your relevant experience and knowledge can be just as likely to get our attention. However, for this role we require:
• High School diploma or GED
• 0-1 year of related experience
• Ability to use/learn current technology and software applications related to position
• Excellent interpersonal and verbal communication skills required
• Ability to work in a fast-paced, challenging work environment
• Excellent problem-solving and time management skills
• Arrive on‐time and log‐in ready to receive/make Customer calls as scheduled throughout the shift
• Must be eligible for employment under regulatory standards applicable to the position.
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.