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Team Leader
Edward Jones Investments
Tempe, AZ, United States
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Opportunity Overview
Team Leader – IS Branch Network Support Team
What IS Branch Network Support Team does…
The IS Branch Network Support Team is responsible for providing a high quality and highly available Internet based DMVPN network for our 13,000+ branch locations in the United States and Canada.
What you'll do…
• Plans, directs, and manages the activities of a team of associates responsible for Tier 2 branch data and voice connectivity
• Establish and maintain effective communications and relationships within and across teams, business areas and vendors
• Align team activities and responsibilities with the firm's strategic direction
• Identify, develop and implement continuous process improvement
• Ensure prudent use of the firm's financial resources
• Provide leadership, development and mentoring to associates.
• Develop successors for key positions within the team
Position Requirements
What you'll need…
• Bachelor's degree in Information Technology, Telecommunications or Engineering preferred or equivalent work experience
• Minimum of 5 years experience directly related to broadband telecommunications with at least 3-years in a leadership role
• Functional knowledge of systems, processes and technologies used to support a large broadband network
• Able to appropriately react to system availability issues with commensurate urgency
• Must be able to effectively communicate to business, vendors, associates and across multiple levels of leadership.
• Effectively manage escalations within area of responsibility and working in concert with related support and project teams.
• Able to look at business and opportunities and provide solutions in line with firm's strategic objectives.
• Provides direction and leadership; creates strong team environment and builds talent; able to lead and influence others directly and indirectly.
• Process oriented; skilled in establishing and executing plans; able to establish metrics and monitor progress.
• Excellent interpersonal skills; develops relationships; seen as credible and trustworthy.
• Manages and develops self while internalizing leadership feedback.
• Series 7 license is required within 12 months of hire
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veterans status, genetic information or any other basis prohibited by applicable law.