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Card and Collections Analyst
Banco Santander
Reading, PA, United States
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Description
As a member of the Collections Operations organization you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization
• The Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.
• The Operations Team supports the processing for all the bank’s transaction channels. Each day, this team excels when faced with opportunities and challenges to make a meaningful, error-free difference for our customers.
Position Summary
• This role is the second level of analyst in a group of Analysts responsible for developing, producing and analyzing reports for the Card and Collections departments in the bankruptcy and recovery area.
• Develops and produces reports pertaining to GSE / Regulatory servicing in addition to providing reporting on individual performance incentives, budget, staffing, production and KPMs.
• Responsible for developing and implementing reports for new products and systems.
• Routinely reviews all data for continued accuracy.
• Builds relationships with managers, business partners and external service providers to provide operational analysis and make recommendations to improve overall departmental performance.
• Utilizes various reporting sites and sources to gather information to produce reports for internal and external reporting.
Responsibilities
• Implements ongoing report changes to comply with internal and external requests.
• Makes recommendations for report enhancements to more senior analysts and management.
• Actively participates in new technology implementation project teams.
• Proactively identifies opportunities for automation of reporting and implements them as they become available.
• Analyzes gathered data, identifies trends and provides anecdotal information about issues and recommends subsequent process improvements to senior analysts and department management.
• Builds and designs complex productivity, staffing, compliance and audit reports on behalf of operations management.
• Gathers data from multiple sources and reports on relevant GSE compliance matters.
• Completes complex productivity analysis/monitoring in order to determine individual eligibility for monthly incentive payouts.
• Works with Operations management to ensure report integrity.
• Develops and maintains reports for new systems/technologies introduced into department.
• Analyzes and implements system solutions related to Credit Card and other technology related projects.
• Completes ongoing data maintenance.
Qualifications
• 3-5 years of experience in a collections/call center environment.
• Project team experience and demonstrated proficiency developing, producing and interpreting reports.
• Advanced Knowledge of access, excel, synergy and PPt.
Specialized Knowledge
• Ability to work independently and present data to high level management.
• Familiarity with Tallyman and Fiserv collection applications.
• Advanced knowledge of consumer bankruptcy process
• Advanced knowledge of chargeoff and recovery process.
• Knowledge of call center Technologies and operations.
• Organizational and planning skills.
• Strong math and analytical skills.
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply