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Coordinator
Assurant
Miami, FL, United States
Job Details - this job has expired, please see similar jobs below
Description
Primary Job Accountabilities/ Responsibilities:
• Conducts monthly audit/monitoring review for documents processed/inbound phone calls, using appropriate forms
• Delivers the appropriate one-on-one feedback to the audited/monitored representatives
• Provide feedback to floor Managers/Leads on team performance and identify/report any policy and/or compliance issues
• Participates in Collaboration sessions as required
• Supports and assists with on-going quality initiatives
• Supports New Hire Training
• Participates in Quality Assurance Trainings for new and existing associates
• Assist with refresher training to enhance associate's skills and reinforce management procedures
• Maintains effective communication with supporting departments, Leads and Managers
• Attends relevant training classes on new products, clients and/or procedures
Qualifications
Basic Qualifications Required - Experience, Skills, and Knowledge:
• Excellent time management and communication skills (verbal and written)
• Knowledge of AssuraTrack, Smartflow, Kwikworks
• Microsoft Office (Excel, Word, and Outlook)
• Adobe Acrobat Reader