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Care Advocate
Zurich Insurance Group
Tucson, AZ, United States
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Job Summary
Processing routine and complex first reports of loss by various channels and handling of specialized projects on cutting edge initiatives in order to provide timely service to internal and external customers. This includes a closer interaction with internal and external business partners.
Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.
Job Qualifications
Basic Qualifications:
• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
OR
• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service area
Preferred Qualifications:
• Successful completion of basic insurance course work
• 18 or more months contact center experience
• Insurance industry knowledge
• Advanced Microsoft Office skills
• Insurance licensing
Additional Information
Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best global insurance provider in the world. Zurich is that place where 55,000 employees across approximately 200 countries and territories are all focused on helping people and helping companies protect what is truly most important to them. We are a values-driven organization that takes pride in the work that we do every day and we have the ambition to be the best global insurer in the world.
EOE disability/vets
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