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Document Control Specialist
ServiceLink
Virginia Beach, VA, United States
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A DAY IN THE LIFE
In this role, you will…
• Prepare modification documents as requested
• Work independently and proficiently, taking ownership of job
• Able to react to change productively and handle other essential tasks as assigned
• Process daily file requests for servicing of loans as needed
• Prep and scan custodial documents as required
• Collect, scan and upload documents following set procedures
• Process requests, orders and coordinates shipment of files to and from storage facility
• Upload scanned file in DocVelocity
• Able to react to change productively and handle other essential tasks as assigned
• Audit vendors work efforts
WHO YOU ARE
You possess …
• Honesty
• Great Work Ethic
• Determination and Persistence
• Eager and willing to add to their job knowledge
• Ability to work in harmony with co-workers
• Leadership potential
• Felxibility
• Self Sufficent
• Excellent communication skills
LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation
DETAILED JOB DUTIES
• Able to react to change productively and handle other essential tasks as assigned
• Complete all research necessary to close tasks for default, foreclosure, and loss mitigation loans
• Research various county website for missing documentation
• Order and track original documents to and from clients/custodians, and attorneys
• Prep and scan custodial documents as required
• Process daily file requests for servicing of loans as needed
• Process orders and coordinate shipment of files to and from client, custodian and attorney
• Prep and scan files or miscellaneous documents related to the servicing of loans
• Upload scanned images to FileOnQ as required
• Retrieve archived data CDs upon requested
• Prepare modification documents as requested
• Track and distribute custodial documents as required
• Provide weekly updates to team management
• Work independently and proficiently, taking ownership of job
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• High school diploma or GED required
• A minimum two years experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable
• Typing, Microsoft Word, Excel, 10-key calculator; knowledge of office equipment and of servicing systems (i.e. LPS), aware of various loan products
• Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detail oriented; strong leadership, organizational and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast-paced environment
• Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines
WORK CONDITIONS
Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Some travel may be required.
ESSENTIAL FUNCTIONS
Overtime – Required as necessary
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension— Understanding written sentences and paragraphs in work related documents.
English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking— Talking to others to convey information effectively.
Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening— Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing— Teaching others how to do something.
Judgment and Decision Making— Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management— Managing one's own time and the time of others.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving —Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning —The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity —The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension —The ability to read and understand information and ideas presented in writing.
Inductive Reasoning —The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering— The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures,mathematical operations).
Near Vision —The ability to see details at close range (within a few feet of the observer).
Oral Comprehension —The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression —The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition —The ability to identify and understand the speech of another person.
Speech Clarity —The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 95% of time
Walking up to 5% of time
Occasional standing, stooping, kneeling, crouching and reaching