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Claim Support Specialist
Allstate
Irving, TX, United States
Job Details - this job has expired, please see similar jobs below
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Allstate Insurance Company has an exceptional career opportunity for Claim Support Specialist in Irving, Texas!
This job processes non-complex, non-technical claim related activities within established quality, productivity and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities
Customer Service
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Admin Support
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
• Provides back-up for any support functions in the office
Claims Support
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Generates and sends appropriate forms to insured/claimant for completion
• Processes claims payments
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Job Qualifications
• High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• Knowledge of Excel and Word
• Performs routine tasks of basic complexity under general supervision
*Regular, predictable attendance is an essential function of this job.*
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.