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Claims Representative
Progressive
Austin, TX, United States
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Claims Representative – Centralized Auto - Austin TX
We’re looking for people with a passion for helping others to join our Austin team, recognized as a Top Workplace by the Austin American Statesman seven times. In our Austin office, you’ll have the benefits of a small, tight-knit team with the perks of a large, Fortune 200 company.
Benefits and Perks
• Hourly pay of $20.00 or more
• Annual gainshare bonus of up to 16% of your salary! Our bonus program rewards each of us based on company performance
• Paid in-house, local training along with individualized coaching and development
• Career pathing and a variety of growth opportunities within our claims organization.
• Campus style environment with onsite cafeteria, fitness center and healthcare as well as access to sport courts, jogging trails and disc golf
• Casual, inclusive environment with Employee Resource Groups
• Wellness program with discounts and rewards
Your Role on our Team
Using your customer service and problem-solving skills, you’ll help people resolve auto claims fast. Developing relationships with customers over the phone, you’ll investigate and analyze auto claims. Along with joining a collaborative team, you’ll have ongoing coaching and development
Duties & Responsibilities
• Resolve and document auto claims as quickly and accurately as possible
• Interview all involved in an accident to determine coverage and liability decisions
• Validate damage is consistent with the report of the accident
• Collaborate with peers, such as Estimators to identify suspect damages or any unrelated prior damage
Qualifications
• Bachelor's degree or a combined total of two years of work experience and/or college education
• Work or educational experience must include:
◦ Making decisions
◦ Solving problems
◦ Planning, prioritizing and organizing
◦ Effectively communicating verbally and in writing
◦ Customer service
Start Date & Schedule: January 7, 2019; 11:00 AM to 8:00 PM, Monday, Tuesday, Friday, and Saturday plus one additional weekday of your choice. Days off: Sunday and either Wednesday or Thursday.
Equal Opportunity Employer