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Receptionist
Jones Lang LaSalle
Devens, MA, United States
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Essential Functions
• Answer all calls in a timely manner, according to protocol, and direct to requested departments and individuals.
• Greet and direct all visitors accordingly, providing the necessary orientation to all visitors, employees and contractors.
• Provide and manage security access badges for visitors and employees.
• Enter or process data, purchase orders, invoices, requests, or information, as required.
• Perform clerical or administrative duties, as needed, such as assisting with filing and database systems, attendance records and other related office support projects.
• Support the JLL Workspace Manager with administrative projects.
• Respond to client and general inquiries and escalate complex queries to the appropriate parties.
• Maintain a clean, organized and safe workspace.
• Comply with all policies and procedures of JLL and its client.
• Any and all other duties and tasks assigned.
Required Knowledge, Skills, and Abilities
• Excellent customer service and relationship building skills
• Strong organizational, interpersonal and communication skills
• Ability to establish priorities and meet deadlines
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary
• Team player with motivated work ethic, and excellent interpersonal and organizational skills
• Strong computer skills and experience with Microsoft products such as Excel, Word, Outlook, etc.
• Must be a team player, committed to customer service with excellent communication and interpersonal skills.
• Excellent communication skills, both written and verbal. Must be able to present information in a clear and concise manner.
• Ability to work in fast paced environment while managing multiple work streams and priorities.
• Performs work in accordance with approved procedures.
• Proven strong customer service skills.Demonstrates understanding and continuous assessment of customer needs.
• Clearly communicates with colleagues and customers, understands their goals and work priorities, and provides timely feedback to customers.
• Capable of adjusting to changing business needs.
Education and Experience
Qualifications
• Associates Degree
• Minimum two years’ experience as a Receptionist, Administrator or in an office/business environment
• Strong interpersonal skills and problem solving ability
• Excellent verbal/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of MS Office suite.
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