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Computer Operator
Associated Bank
Green Bay, WI, United States
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Description
Under the direction of the IT Operations Manager, maintains schedules and supports all IBM Power Systems/Operations, Windows environments, and Data Warehouse/Data Mart to ensure accuracy and completeness of all assigned operational tasks and procedures. Supports both voice and data availability throughout the ABC footprint. Provide operations support in the form of system monitoring, problem escalation, Tier 1 problem resolution, off-shift Service Desk support, execution of backups, basic system administration, execution of jobs and incident management that will meet system availability standards, service level/security commitments, and meet overall business requirements. Create and process CDs for Associated Bank customers, and correspondent bank customers.
COMPLIANCE STATEMENT
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
KEY RESULT AREAS
Operational/Procedural Activities
Technical
Problem Solving
Workflow & Efficiency Analysis
Communication
Personal Development
JOB ACCOUNTABILITIES
Will ensure the accuracy and completeness of all assigned operational procedures. This also includes monitoring of the production Backups, infrastructure, application performance, data/voice availability, ATM availability, security alerting, file transfer, batch scheduling, and storage (SAN) health. Look for opportunities to improve monitoring efficiencies. Assists with generating and maintaining customer profile information within the file transfers system.
Under direction from the IT Operations Manager will maintain an up to date daily job schedule and file transfer health for all IBM on Power Systems, Windows operations, UNIX, and Data warehouse/DataMart at Associated Bank Service Center.
Coordinate computer operational activities with departments/Tier II staff and resolve any issues that may occur.
Assess the specifics of a problem and find a resolution. Notify appropriate technical sources when assistance is needed. All high and critical priority cases are escalated to management through timely management alert pages. Also, corresponding concise and accurate summaries known as “DOC”s are written and submitted in a timely manner for reporting in the Daily Operations Call.
Maintain all backup tape inventories.
Develop a close relationship with the ITS Technical Service Desk to manage incident and problem resolution including generating incident tickets when issues arise. Track all incident calls/tickets to ensure timely repair of the issue. Follow up with customer on each and every incident to ensure issue is resolved to their satisfaction. Performs all Service Desk functions when necessary (either during the time the Technical Service Desk is not staffed or when assisting them during high call volume situations).
Continually monitor the WAN utilizing monitoring tools and to report exceptions. Escalate to tier II, conditions outside of normal parameters. Basic level problem analysis and data collection relative to the incident will be required.
Create and process CDs for Associated Bank customers, correspondent bank customers and customers of correspondent banks on demand in a timely manner.
Works assigned hours along with covering additional hours due to staffing requirements.
Qualifications
EDUCATION
Associate's Degree or equivalent combination of education and experience Computer Information Systems or business related discipline Required
Bachelor's Degree or equivalent combination of education and experience Computer Information Systems or business related discipline Preferred
EXPERIENCE
Less than 2 years Information Technology, experience in operating IBM on Power Systems computer systems Required
2-4 years 3-5 years in Information Technology, successful training in IBM on Power Systems and work experience in a data center Preferred
LICENSES & CERTIFICATIONS
IBM Certification (Technical Diploma or Associate’s Degree, or IBM Certification, or equivalent experience in information systems.) within 1 year Required