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Operational Risk Process Manager
Union Bank
Orange, CA, United States
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The Operational Risk Process Manager is responsible for supporting the Business Unit Risk Manager (BURM) by driving activities within the operational risk management framework, including ownership of certain risk identification, issue remediation, testing, monitoring, and reporting functions. The incumbent also develops and streamlines opportunities to improve standards and processes while providing training and recommendations on identified gaps. The Operational Risk Process Manager participates in special projects as assigned.
Major Responsibilities:
50% Process Responsibilities
• Owns and maintains the applicable operational risk testing program for Consumer Banking controls.
• Strategizes annual control testing planning and ensures adherence to plan for full assessment of control effectiveness. Includes communication of control gaps as emerging risks.
• Serves as liaison with Internal Audit of the Americas, Compliance and the Business Units in consultation with the BURM.
• Reviews and challenges remediation plans as appropriate and collaborates on escalated issues in order to properly monitor issue resolution and closure.
• Partners on the development of risk management strategies that drive identification, quantification and mitigation of risk within the business.
• Coordinates with business partners in reviewing risks evolving from various initiatives to ensure that operational risks are recognized, mitigated and reported; and if applicable, are accepted to move the initiative forward.
• Identifies risk trends and/or symptoms of process control breakdowns. Keeps the BURM apprised of changes in inherent risk or control breakdowns/deficiencies that could impact residual risk.
• Develops and streamlines opportunities to improve standards and processes within the team focusing on performance that constantly strives to create efficiency, integrate duplicative processes, and improve customer satisfaction.
• Ensures accurate and timely production of data analytics in support of risk assessments and reporting being conducted to manage operational risk. Aggregates periodic risk reporting to present to senior management, including analysis of root cause and trends.
• Drive the design, development, and regular refresh of reference materials for all significant processes within scope.
• Performs regular quality assurance activities on staff assignments.
25% Training, Communication, Committee Participation & Special Projects
• Identifies training needs associated with changes in the BURM function and deficiencies as identified through the quality assurance work.
• Leads discussions/presentations at all levels of the organization and communicates information risk matters to senior management as needed.
• Assists the BURM in support of internal and external audits, including delivery of requested items, meetings participation and issues monitoring.
• Participate in ad-hoc working groups to address and resolve new areas of risk.
• Represents BURM on committees related to entity-wide risks.
25% Resource Management
• Manages a team of Senior Retail Risk Specialists and Senior Retail Risk Analysts, providing senior level leadership to subordinates, including assigning and managing work, monitoring performance, and conducting performance appraisals.
• Ensures the resources dedicated to operational risk management within their area of responsibility are qualified and sufficient to efficiently and effectively carry out the required functions.
• Mentors and motivates staff members by providing feedback on a regular basis besides the formal performance appraisal periods.
• Ensures all committed deliverables and associated timeframes are met.
• Understands and balances workloads in order to easily flex with the changing internal and external environments.
Qualifications
• 8+ years of experience in operational risk management within a financial institution.
• Typically requires a Bachelor's degree.
• Strong understanding of operational risk management techniques, including development of process flows, identification and assessment of risks and controls, testing and monitoring procedures, and development of related metrics.
• Ability to analyze risk trends, identifying signs of changing risk levels.
• Ability to establish governance protocols for oversight, monitoring, escalation for new and existing processes that are not formalized.
• Excellent skills in risk assessment analysis and a solid understanding of business and financial markets.
• Ability to operate effectively and efficiently in a fast-paced organization, with attention to detail and accuracy while keeping multiple initiatives progressing at once.
• Ability to use sound judgment to resolve issues and facilitate progress against objectives.
• Ability to build relationships with people at all levels.
• Builds rapport and trust among stakeholders with the ability to promote cooperation and good working relationships among team members.
• Strong management and employee development skills.
• Ability to present and interact with all levels of management including executive leadership.
• Excellent oral/written communication skills.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.