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Senior Operations Specialist
Silicon Valley Bank
Tempe, AZ, United States
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Qualifications
Ability to deliver on tight deadlines, managing competing priorities, handle high volumes, and support cross-functional teams
Excellent written and verbal communication skills with ability to convey information
Excellent client service skills
Demonstrated ability to distill client issues, set client expectations and mitigate risk by effectively documenting client issues, identifying and escalating technical/operational/servicing issues to the appropriate business/vendor partner and closing the loop with our client is critical to this role.
Proficient in Microsoft products (Outlook, Excel), presentation skills (WebEx), database applications, workflow platforms, is a plus.
Able to independently research and solve simple to moderately complex scenarios
Solid networking skills, strong ability to establish relationships with internal clients
Strong attention to detail
Analytical/Critical thinking with the awareness to know when to challenge or question
Aptitude for following process and procedures
High School Diploma or Equivalency PLUS
2-4 years of related professional experience (banking/financial services industry and customer service)
4-6 years of overall experience
Bachelor’s Degree desired and may be considered as 1-2 years overall experience