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Facility Manager
Jones Lang LaSalle
Fairfax, VA, United States
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About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!
Responsibilities:
• In consultation and collaboration with the Regional Facilities Manager, oversee the operation, staffing, performance and development of the service delivery staff
• Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity
• Measure and manage client feedback, written and verbal throughout the year
• Conduct formal and informal relationship meetings with contacts and sub-tenants
• Support the development and management of the capital and expense budgets
• Support the Regional Facilities Manager in the implementation of short and long-term projects for the client project
• Develop and implement the annual management plan; accomplish key performance indicators as identified by client
• Support the appropriate monthly/quarterly/annual reporting appropriate for the client
• Ensure compliance with JLL minimum audit standards
• Life Cycle Asset Maintenance – ensure all critical equipment vendor PM’s are completed as per schedule
• Provide emergency response during business hours and after hours
• Respond to emergency calls and execute appropriate escalations
• Ensure compliance by completing all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time
• Ensure all safety, environmental, and standards are strictly adhered to within managed facilities
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities
• Share best practices with the assigned owner of best practices for JLL Facilities Management
• Help to develop and approve the annual capital plan, interfacing closely with the client representative
• Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.
• Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review
• Contributes to the negotiation process of new contracts
• Provide the lead role to monitor customer satisfaction and increase it
• Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes writing contract, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
Requirements:
• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
• Minimum of 5 years facility management experience required either in the corporate environment, third party service provider or as a consultant
• Some travel required, up to 20%.
• Strong interpersonal skills and problem solving ability
• Excellent verbal / written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Knowledge of Excel and ability to analyze data
What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.
With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.
Apply today!
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