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Reinsurance Operations Manager
American International Group
Houston, TX, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
This role will be involved in all operational aspect of reinsurance (premiums, claims, audits, reinsurers’ inquiries, etc.) for Group, Life and Annuities and will report to the Vice President, Reinsurance.
Key Responsibilities:
• Manage the Reinsurance Operations Team on multi sites, including staffing decisions, staff development and appraisal, employee morale, retention, and engagement.
• Organize resources to ensure highest priority projects are completed timely and thoroughly.
• Build meaningful and productive relationships with key partners within the company (e.g. Underwriting and New Business, Claims, IT, etc.) and work with these groups to address core issues that lead to reinsurance problems.
• Ensure business processes and procedures and the related internal control environment are designed to mitigate errors and re-work. When issues surface, ensure internal controls and procedures are reviewed and root causes are identified in order to prevent similar occurrences in the future.
• Manage relationships with external reinsurance partners including routine inquiries, problem solving, and on-site / desk audit engagements
• Prepare settlements for reinsurers (Group, VA)
• Summarize and distribute external reinsurer audit results and monitor timely resolution of the follow-up items.
• Address root causes that lead to repeated reinsurer inquiries.
• Maintain accurate records for the significant reinsurance issues raised in the normal course of business (e.g. Notable Claims Report) and follow the Company Policy for reporting selected items such as excess retention to the Board.
• Manage the claims settling and peer review process to enable full recovery of claims in a timely manner.
• Assist with review, testing and implementation of TAI Service Requests and manage resources to complete manual adjustments, as required.
• Provide daily support and training to the onshore and finance center teams.
• Manage reinsurance treaty administration.
• Complete other projects as assigned, in particular but not limited to, ROE and Legacy Re.
Position Requirements:
• Associate degree or relevant experience
• 10+ years of experience overall in an operational role, with reinsurance experience preferred. Significant experience with life administration systems is preferred.
• Experience in managing a team is required
• Experience in various aspects of the life reinsurance process, including policy administration, addressing legal/compliance/system issues, and review of contracts, is also preferred.
• Requires experience with mainframe systems such as TAI along with high proficiency using other tools (MS Office applications, etc).
• Must possess keen analytical problem-solving skills and be able to understand the impacts of complex changes, and recommend appropriate business solutions.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.