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User Experience Director
The Travelers Companies
Hartford, CT, United States
Job Details - this job has expired, please see similar jobs below
Primary Job Duties & Responsibilities
Contributes to strategy and business architecture in collaboration with other functional area leaders. Serves as the key point of accountability for UX efforts at the portfolio level, covering multiple programs and projects. Advocates for user-centered design approaches and priorities. Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship. Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. May collaborate across the enterprise to establish and promote these standards. Ensures adherence to UX guidelines within a portfolio of programs and projects. Participates in the development of processes for UX resource engagement with project teams during ideation, prioritization, development, and quality assurance phases. Ensures research, visual design, information architecture, and interaction design roles are adequately resourced. Plans and may conduct user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions. Oversees delivery of, and typically creates, artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. Typically manages vendor relationships for outsourced UX activities. Staff management functions include, but are not limited to, coaching, training, planning and performance management in a supportive, team oriented, collaborative manner. Perform other duties as assigned.
Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Job Summary
Under broad oversight, provides direction, strategy and planning on the execution of key initiatives and portfolio of work. This individual will be hands-on with research, design and usability testing. This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job works under Broad Oversight: Receives guidance in terms of broad goals and overall objectives and establishes the methods to attain them. Generally the incumbent is in charge of an area of work and typically formulates policy for this area, but may have final authority for approving policy.
Minimum Qualifications
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 7 years of User Experience work experience required.
Education, Work Experience & Knowledge
Typical incumbent experience level 10+ years. Previous management experience preferred. Experience advocating for user design at an organizational level.
Job Specific & Technical Skills & Competencies
Outstanding communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing / prototyping software. Expert in conducting end user research and interviews. Proven ability to instill usability as a core value within a large, matrixed organization's culture. Expert knowledge of digital design, flow and site organization with a wide degree of creativity and problem solving abilities.
Physical Requirements
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.