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Technical Consultant
Fiserv
Brookfield, WI, United States
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Job Title Technical Consultant
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?
You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we’re pushing the boundaries of what’s possible in financial services with deep expertise and a dedication to innovation.
What does a great Technical Consultant do?
You will play a significant role in the success of new client implementations for Bank Solutions. You will be responsible for the installation of new products or product updates, technical product training and client support throughout the implementation process.
About our Business:
America's bankers have long relied on Fiserv to help them increase operational efficiency, align with regulations, minimize risk and gain new business insights. Bank Solutions, part of the Depository Institution Services group, delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions. Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to expertly manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities but all of them help our clients improve customer service and streamline their back-office operations.
Join our team and see why Fiserv is one of the Most Admired Companies!
In this role you will:
• Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv’s clients via telephone, email, and web based contact channels.
• Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
• Deeply track, organize and document all product implementation and support related activities.
• Assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
• Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies
• Perform other duties as assigned
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
• Education:
◦ Degree in Computer Science, Management Information Systems, Information Technology or related field
◦ Equivalent work experience may be substituted
◦ Minimum # years’ experience required: 2+ years in customer facing projects, client support role, or IT service industry
• Type of work experience required:
◦ Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments
◦ Experience with peripheral deployments
◦ Basic understanding of data communications and LAN/WAN
◦ Previous customer service experience
Preferred Qualifications:
• Possess strong analytical problem solving ability
• Strong verbal and written communication skills (internal and client facing)
• Excellent follow-up skills, attention to detail
• Experience with Unisys Enterprise Output Manager
Travel Required: Ability and willingness to travel up to 20%, as needed
Work Environment:Occasionally required to work evenings and weekends.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.