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Processing Specialist
Freedom Mortgage
Fishers, IN, United States
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The VA Claim Processing Specialist is responsible for the filing of all VA Basic expense claims and all non-conveyance claims including Third Party claims, max guaranty claims, Compromise Sales and Refunding claims in accordance with investor/insurer timeframes and follow up on all claim payments. It is essential these functions are handled as timely as possible within established requirements to minimize all associated losses.
File all VA Basic expense claims within insurer/investor timeframes
• File all non -conveyance claims including third party claims, max guaranty claims, Compromise Sale claims and Refunding claims within investor/insurer timeframes.
• Follow-up daily/weekly on all outstanding claim proceeds
• Work to resolve all exceptions on suspended claim funds or denied claims
• Monitor daily reports and queues
• Ensure Manager is kept informed of all trends and issues including, but not limited to VA claim curtailments, loss mitigation denials.
• Plan and schedule work so that it can be performed effectively and efficiently to reduce costs where possible by improving methods and processes
• Complies timely and accurately with instructions provided by Manager. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date.
• Performs other related duties as assigned.