This job has expired, please see additional jobs below
Customer Service / Account Analyst
American International Group
Elizabeth, NJ, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
The Customer Service/Account Analyst will be responsible to:
• Provide and deliver “Best in Class” service to all internal and external customers
Build client relationships and demonstrate customer focus
• Maintain department productivity standards
• Achieve department quality goals
• Ability to use multiple processing systems effectively and handle multiple tasks simultaneously
• Contribute to company-wide initiatives and projects
• Ability to work in a fast-paced environment and adapt to changing conditions
Technical Skills Required:
• Basic organizational and analytical skills (Individual performance/Organizational agility)
Knowledgeable in one or more of the following areas:
• Quoting process – able to review quote requests, interpret underwriting reports, enter application data into quoting systems and prepare quotations for review by underwriter or agent
• Issuing process – able to review bind request forms, examine original quotes for accuracy, make changes as necessary and issue policies per agent’s request and underwriter’s instruction
• Quote to bind process– if necessary, creates quotes that are representative of coverages, premiums, etc. that are referenced on bind requests
• Endorsement processing – ability to make policy changes per agent or underwriter requests in accordance with client service authority guidelines
• Quotes/requotes to existing – ability to review quote request, order applicable underwriting reports quote changes per agent or underwriter request and release to underwriter or agent based on authority
• Demonstrate the ability to achieve stated time service standards as outlined for particular role/function
• Demonstrate the ability to achieve quality objectives as outlined for particular role/function
• Demonstrate a working knowledge of MSWord and MSExcel and a strong aptitude for PC and internet usage. (Business performance/Optimizing work processes)
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.