This job has expired, please see additional jobs below
Home Mortgage Letter Writer and Secure Message Specialist
Citizens Bank
Irving, TX, United States
Job Details - this job has expired, please see similar jobs below
Description
Are you passionate about serving customers? We are searching for a polite, professional Home Mortgage Letter Writer/Secure Message Specialist to provide outstanding service to our customers by answering questions and researching issues related to our customers’ mortgage loans. The Letter Writer/Secure Message Specialist will be responsible for ensuring the timely research and response to all written correspondence from our customers including mail and secure messages.
Primary responsibilities include:
• Create standard written correspondence templates
• Review legal documents for accuracy
• Requires understanding and application of procedures and practices within own area and basic knowledge of other areas
• Comply with relevant company policies, procedures, regulations and laws
• Understands how the team relates to other closely related teams to improve efficiency
• Uses tact and diplomacy to exchange information and address sensitive issues
Qualifications
Required Skills/Experience:
• Positive and customer-focused mindset
• Strong verbal and written communication skills
• Strong customer service focus with the ability to resolve routine customer issue
• Attention to detail
• Computer proficiency
Education, Certifications and/or Other Professional Credentials:
• High school degree or equivalent
• Associates degree preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00 AM -5:00 PM
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.