This job has expired, please see additional jobs below
Customer Service Representative
Manulife Financial
Portsmouth, NH, United States
Job Details - this job has expired, please see similar jobs below
Job Description:
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
Responsibilities include:
• Provide education about insurance products, policies, and processes to a wide range of customers.
• Answer questions about their policy or need updates on a claim.
• Provide professional, courteous demeanor will put them at ease right away.
• Customers will appreciate your strong communication skills and ability to solve problems confidently which will improve customer loyalty.
• Answered premium related questions while others who’ve owned a policy for many years may require a full review of coverage.
• Must stay positive and helpful when communicating bad news.
• Calls related to denied claims, premium increases or policy lapses are particularly challenging.
Part - Time Shift Hours:
2-6pm EST
Work from home environment
If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.