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Customer Care Specialist
OneMain Holdings
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
OneMain is currently hiring for their next training class to begin on Monday, 26 November
2018!
Come to the OneMain Job Fair on Thursday, 1 November 2018
from 9 AM to 6 PM for on-site interviews
This job fair is for first time interviews only.
What do you need in your career?
• The ability to make a difference in people’s lives?
• Affirmation, recognition, and reward for your efforts?
• Paid time for volunteer work?
• Opportunities to advance and control your income and future?
• A full-time position with medical, dental, vision, free life insurance, 401k, and up to 27 paid days off your first year?
• A supportive team dedicated to diversity and work-life balance?
If you said yes to any of the above, keep on reading because OneMain is your place to succeed.
As part of the OneMain centralized Customer Care team you will be responsible to assisting in one call resolution for a multitude of customer inquiries. Some calls may also involve setting up payment arrangements for customers experiencing a financial setback.
As a OneMain professional, you will:
• Work with our clients in a consultative manner in accordance with all applicable laws, policies, and procedures
• Negotiate with customers to resolve account matters.
• Maintain and notate all appropriate information and documentation on customer and account status.
• Collaborate with others on the team involved with collections of accounts
• Investigate, research, and track consumer information using online skip tracing tools
• Work together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets
• Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Skills we’re looking for:
• A proven track record and demonstrated ability to listen and offer appropriate products or services
• Demonstrated customer service skills
• Excellent and engaging communication skills
• Multi-tasking and goal achieving
• Ability to thrive in a fast-paced team environment
• Capability to quickly analyzing challenging problems / situations and provide solutions
• College experience preferred, but not required
• Bilingual English / Spanish skills a plus, but not required
Work Schedule:
• Hours for the Customer Care position are from 8:00 AM to 5:00 PM OR 9:00 AM to 6:00 PM with some flexibility required during time changes.
Compensation
• Excellent and competitive base pay and monthly bonus opportunities
• Benefits include medical, dental, vision, free life insurance, 401K, up to 27 paid days off your first year, and tuition reimbursement
Our Company
We are America’s premier personal finance company with over 100 years of stability and creative growth. Our company provides personal loans, insurance, and other related financial products to more than 2.4 million consumers in communities across the country through a network of over 1,600 branches with more than 10,000 employees. We are committed to responsible lending, regulatory compliance, and an active program of outreach to each of our communities and business partners.
Take the first step toward a challenging and rewarding career at OneMain and apply today!
#LI-MH1
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.