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Quality Control Manager
ServiceLink
Pittsburgh, PA, United States
Job Details - this job has expired, please see similar jobs below
The successful candidate will possess sound judgment, sharp insight, and exceptional analytical and communication skills.
A DAY IN THE LIFE
In this role, you will…
• Direct the department’s Quality Control (QC) policies and procedures for processing of Valuation products
• Monitor and track post-delivery revisions to develop applicable workflow changes
• Coach and provide role development advice to staff
WHO YOU ARE
You possess …
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.
• Excellent verbal and written communication skills.
• The ability to quickly learn new skills, processes and procedures.
ServiceLink, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
DETAILED JOB DUTIES
• Direct the department’s Quality Control (QC) policies and procedures for processing of Valuation products
• Monitor and track post-delivery revisions to develop applicable workflow changes
• Coach and provide role development advice to staff
• Ensure that all steps of the QC valuation process for the department are completed accurately and within the required SLA (Service Level Agreement) timeframes
• Responsible to maintain departmental productivity and quality goals/metrics
• Maintain compliance with State and Industry regulations including Appraisal Independence
• Extensive knowledge of appraisal industry guidelines and products so that valuation quality meets defined standards
• Plan, develop, and implement policies and procedures to improve the operating quality and efficiency of the department
• Analyze and document business processes and problems
• Develop solutions to enhance efficiencies
• Conduct departmental meetings as needed
• Coordinate with management to manage appropriate staffing levels, conduct interviews and hire needed staff
• Ensure appropriate escalation paths are followed
• Participate in client audits, regular performance calls, and site visits
• Communicate regularly with Senior Management on department operation protocols and improvements
• Maintain a positive, professional business relationship with vendors and internal staff
• Perform all other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• 10 years’ management experience in real estate appraisal, bank or finance lending, AMC or mortgage company experience
• College degree preferred
• Prior management experience in QC Valuations with knowledge of standard Valuation practices and procedures including:
◦ USPAP- Role may require the taking and passing of USPAP training
◦ BPO Standards & Guidelines
◦ Production and Operational Roles
• Knowledge of Valuation processes, procedures, and technology
• Exceptional customer service, communication and writing skills
• Ability to read, write and maintain operational reports and workflows
• Strong attention to detail and multi-tasking abilities