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Specialist, Paid Accounts
Credit Acceptance
Southfield, MI, United States
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Our Finance department works to comply with our company standards, customer expectations and Great Place to Work environment. Through the delivery of consistent quality services and understanding the needs of our customers, the team is able to develop innovative improvements to the company’s operating metrics. Our team members gain unique exposure while working closely with senior leaders within our growing and profitable organization.
The Specialist, Paid Accounts role is to provide accurate, timely and efficient processing of all customer loan refunds, adjustments and documents required when loans are paid off, while executing all necessary internal control procedures.
Outcomes & Activities:
• Releasing Refunds: Efficiently and accurately releasing refunds within 10 business days or next business day for bank wire transfers, certified checks, and next day funds.
• Requesting Titles: Accurately auditing paid accounts, requesting titles and sending paid papers within 10 business days, 5 business days for CheckFreePay payments, or next business day for bank wire transfers, certified checks, and next day funds.
• Verify Refund Checks: Accurately sending out refund checks, paid papers, and contracts where necessary by the following Monday after Tuesday’s customer refund check run.
• Processing 3rd party payoffs: Accurately verify all 3rd party payoffs and request titles.
• Communicating with 3rd parties: Communicate professionally with 3rd parties to obtain required payoff documentation.
• Research and Support: Facilitate, research, and complete departmental requests.
• Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines.
• Manage conflict resolution.
• Operate office equipment (copy machines, fax, telephone, mouse & keyboard, and ten-key adding machine).
• Document account notes clearly and efficiently.
• Ensure accurate and efficient processing of Paid Accounts and customer refunds.
• Perform audits of all customer paid-off accounts.
• Ensure proper controls are in place by auditing closed accounts and Paid Account Specialists work.
• Research and respond to internal departmental customer service requests.
• Handle daily requests and escalated issues from Paid Accounts Department mailbox.
• Professionally and respectfully assist both internal/external customers to maintain high service levels.
• Provide backup duties pertaining to the Paid Accounts Department.
• Support additional Paid Account requests.
• Effectively train, mentor, motivate and communicate through change.
• Attendance as outlined in the attendance policy.
• All other duties as assigned.
Requirements:
• Bachelor’s Degree or previous account auditing experience.
• Experience in any position where you had to work in a fast paced environment.
• Work onsite at the assigned Credit Acceptance work location.
Knowledge and Skills:
• Be professional, personable and respectful with our consumers.
• Speak clearly, professionally and articulately.
• Work independently and in a team environment.
• Remain positive, professional, determined, calm and focused when faced with challenging situations.
• Be a quick thinker, with an ability to understand and interpret information promptly and effectively.
• Be organized and capable of meeting all deadlines.
• Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
• Be receptive to ongoing feedback aimed at improving the performance of you and your team.
Company Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
• Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
• Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
• Insightful: Make timely well considered decisions, create innovative solutions and continuously learn
• Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels
• Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Targeted compensation:
$12.56 - $16.75 per hour.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.