This job has expired, please see additional jobs below
Case Manager
Manulife Financial
Boston, MA, United States
Job Details - this job has expired, please see similar jobs below
Job Description:
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
New Business Case Manager
The Case Manager is the primary contact for all New Business administrative activities. They serve as the liaison between internal (e.g. Underwriter, Titles, Licensing) and external (Agent/Firm/Field Office) customers to gather pre and post issue company and legal requirements.
Responsibilities:
• Managing relationships with back offices and producers at firms distributing John Hancock Life insurance (day-to-day interaction; conference calls; reports; trend management)
• Managing relationships with internal Life Insurance departments: underwriting, marketing, distribution and compliance
• Understand and use appropriate methods of communication when dealing with clients (e.g. phone vs. e-mail)
• Managing the overall new business cycle time through:
◦ Incoming telephone response to field inquiries.
◦ Inbound/outbound phone and email communication regarding pending business.
◦ Follow-up on all outstanding medical and non-medical requirements necessary to get applications underwritten and issued.
• Manage 1-800 call center queue to answer customers' queries regarding requirements and case status
• Obtain or provide information in situations requiring tact, diplomacy, or persuasion
• Ensure positive and effective relationships are maintained with internal and external customers, including regional vice presidents and producers
• Proactively work to identify and correct semi-complex to complex issues, resolve complaints and concerns, coordinating with other staff and departments as required
• Work with other team members to ensure a cohesive unit and consistent service
• Actively participate in the continuous improvement of business processes
Qualifications:
• Post secondary school graduation or equivalent work experience
• Previous experience in the insurance or financial services industry is preferred
• Current knowledge of the area’s business/ procedures is highly desirable
• Solid negotiation and problem-solving skills
• Excellent customer service skills and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize under changing circumstances
• Strong technical competence
LI-JH
If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.