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Director Claims Property & Casualty
York Risk Services Group
Parsippany, NJ, United States
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York Risk Services Group
is a premier provider of insurance, risk management, alternative risk, pool administration and claims management solutions to clients across hundreds of industries. Recently named by Forbes as one of"America's Best Midsized Companies Two Years in a Row"We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.
A Claims Director is primarily responsible for conducting claim reviews with the client, managing the quality of York’s casualty work product and conducting quality control (CQA) reviews. He or she will also provide oversight of the claims handling process/work flow.
ESSENTIAL JOB RESPONSIBILITIES:
• TRI (Timely Resolution Initiative) – Focus on improving throughput and reducing costs; continually review files and provide guidance to the adjusters and unit managers to help them bring the files to conclusion quickly
• CQA (quality) – Complete required monthly CQA reviews and provide direction that will improve claim handling consistency that leads to more effective trending, root cause analysis and the creation of successful action plans
• Client Stewardship & Interface – Serve as an extension of each unit handling a given client’s files; communicate technical instruction and feedback in regard to client expectations, ensuring the client’s philosophy is understood and carried out in each unit. Attend client stewardship meetings, audits and develop a personal relationship with each key client stakeholder
• Assist the Branch Unit Manager in reviewing and preparing files for customer audits and the development and execution of sound action plans to improve future performance
• Deliver technical expertise and help win new accounts
• Provide a global technical view of client management. Detect trends and opportunities for workflow improvement. Limit the number of offices, units and adjusters servicing a given client
SUPERVISORY RESPONSIBILITIES:
SUPERVISION RECEIVED:
• The Director of Claims reports to the AVP Casualty Practice Leader
SUPERVISION EXERCISED:
• NA
QUALIFICATIONS:
EDUCATION:
• BS / BA or Equivalent Work Experience
EXPERIENCE:
• 5 to 8 years
SKILLS/ABILITIES:
• Organizational
• Communication
• Decision making
• Technical Claim Skills
• Performance and objective setting skills
KNOWLEDGE:
• Coverage knowledge
• Knowledge of legal concepts
• Claim handling principles, including legal concepts
• Knowledge of damages, including bodily injury
• Performance management