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Director of Retail Site Expansion
U.S. Bank
Minneapolis, MN, United States
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U.S. Bank’s Consumer and Business Banking Division (CBBD) currently operates over 3000 U.S. based branch locations, employing over 25,000 people and generating 40% of annual company revenue (NYSE:USB) for the 5th largest commercial lending bank based in the United States. This business unit is looking for a highly experienced retail site leader to manage, collaborate and strategically build out a delivery plan to optimally serve our consumer banking customer needs.
Key Responsibilities:
• Develop, manage and drive new physical asset playbook which includes direction for new geographic locations and recommended branch design/format (new or existing build out) and deployment planning to meet organizational objectives. Knowledge in real estate and project management is critical
• Synthesize complex market research/analysis across the retail delivery organization, understand market trends & customer needs, and transform analyses into innovative action plans for revenue growth, investment, or operational enhancement. Provide insight on site closures as it relates to consolidations into new locations
• Create, manage and evaluate short and long-term retail operations standard processes & procedures for retail asset openings
• Collaborate with Corporate Real Estate, external firms, senior business leaders, regulatory, product, strategy and finance through all phases of new site development to represent and build out business operational requirements, design elements, and budget
• Sequence opening team and key partners (product/marketing) to ensure customer communications & regulatory requirements are met and staged for smooth transition to business line execution upon opening
Qualifications
Basic Qualifications
• Bachelor's or Master's degree, or equivalent work experience
• 12 or more years of corporate site operations management experience
• 7 or more years of supervisory/management experience
• 8 or more years of large scale retail multi-site planning and strategic execution experience
Preferred Skills/Experience
• Superior knowledge of operation functions, systems, policies and procedures for retail banking or similar corporate site planning experience
• In-depth understanding and practical application of applicable laws and regulations
• Strong analytical, decision-making and problem-solving skills
• Well-developed leadership abilities, presentation and management skills
• Excellent interpersonal, verbal and written communication skills