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Retail Office Manager
AAA Mid-Atlantic Inc
Cromwell, CT, United States
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Do you have…
• A commitment to providing exceptional service?
• Professional expertise and a passion for what you do?
• A high level of integrity?
• An ability to work independently and collaboratively as a team member?
• Creative thinking and problem-solving skills?
• Dedication to developing your own skills and knowledge?
Our most successful associates demonstrate these qualities every day.
The primary duties of the Retail Manager are to:
• Foster a sales and quality culture within the retail store by focusing on the achievement of scorecard goals to include: revenue growth, sales, and Quality Standards. Ensure associates cross sell appropriate products and services during each customer interaction. Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved.
• Under the guidance of the District Manager/Director, manage day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions and other operational areas of the retail store. Follow set of guidelines for the use of attractive product displays to effectively market all company products and services. Ensure adherence to Federal and State laws/regulations; AAA Club Alliance policies and procedures, and vendor requirements (ARC, IATAN, etc.) and ensure security of all items in the retail store.
• Manage the personnel functions of the office to include scheduling, recruitment and retention, coaching and training, motivation and communication. Work with appropriate business line leaders to ensure performance expectations are set for individuals, assess results, and coach for improvement. Develop and mentor less experienced managers and supervisory staff, providing guidance in coaching techniques, complaint resolution, and operations management. Professionally investigate customer complaints in a timely manner.
Minimum Qualifications:
• Bachelor’s Degree or equivalent.
• Four (4) to six (6) years of business experience which includes at least two (2) – four (4) years of supervisory experience.
• Proficient in the use of Internet technology for research including, but not limited to, Internet, Intranet and AICWEB. Proficient with Microsoft Office Suite products including Word and Excel.
• Notary Public designation required (within six (6) months from date in position). Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within one (1) year of acceptance of the position.
To the qualified candidate, we offer:
• A competitive starting salary of $65,900, depending on experience.
• Position is eligible for an Individual Incentive Plan based upon sales success
• Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)