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Claims Adjuster
Liberty Mutual
Plano, TX, United States
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Description
Advance your career at Liberty Mutual - A Fortune 100 Company!
Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth?
Join Liberty Mutual Insurance, a Fortune 100 Company, and hone your skills alongside a diverse, collaborative team dedicated to helping others and providing best-in-class customer service!
A career with Liberty Mutual provides a home for your talent, and an open road for your ambition. We will provide you with a wide variety of work to enhance your skills and advance your career. We will stand together to preserve and protect what people earn, build, own and cherish.
As a member of the Inside Property Fast Path Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. This position is open due to internal mobility.
Responsibilities:
• Investigates, determines coverage of loss and adjusts all elements of routine Property Loss claims.
• Writes appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process.
• Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identifies suspicious losses. Recommends referral to SIU where appropriate and may assist the SIU in their investigation and disposition of the claim.
• May be called upon for catastrophe duty.
Qualifications:
• Proven ability to provide exceptional customer service experience.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree and/or equivalent work experience.
• Ability to obtain proper licensing as required.