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Research Associate
PennyMac
Fort Worth, TX, United States
Job Details - this job has expired, please see similar jobs below
Overview
Responsibilities may include researching written inquiries, requests for information, disputes, servicing transfer for acquired and transferred mortgages, and general complaints received from customers.
Job Description
• Work with inside departments, vendors, and designated counterparts as needed.
• Investigates and resolves a variety of issues that may include problems related to escrow, payments, fees, loan boarding, etc.
• Prepares and sends system-generated dispute acknowledgment letters.
• Performs consistency checks to identify data discrepancies and documents results.
• Researches and resolves written inquiries, requests for information, disputes, and general complaints received from borrowers in accordance with established policies and regulatory requirements.
• May be required to perform in depth research on loans post boarding to validate potential boarding errors and ensure accuracy of data.
• Development and maintenance of policies and procedures that apply to these activities.
• Writes response letters in a professional and courteous manner.
• Reconcile and following up on any missing items.
• Assist with troubleshooting data anomalies, and assisting with research issues.
• Performs other related duties as required and assigned.
• Demonstrates behaviors which are aligned with the organization’s desired culture and values.
Ideal Candidate will have the following:
• Strong customer service background.
• Thorough knowledge of the RESPA as it pertains to qualified written requests.
• Ability to handle multiple tasks and deadlines with attention to detail.
• Proficient in Excel and general strong computer skills.
• Communication – Excellent communication skills with the ability to interact with most levels of employees and management. Speaks and writes clearly and correctly.
• Judgment – Displays willingness and ability to independently develop solutions to problems and work with minimal to moderate supervision. Exhibits sound and accurate judgment and make timely decisions.
• Teamwork – Competent at working in partnership with team members to deliver expected results.
• Planning/Organizing – Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Problem-solving – Resolves problems in a timely manner; able to gather information and identify problems.
• Quality Management – Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
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