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Account Monitoring Specialist
Ally
Lewisville, TX, United States
Job Details - this job has expired, please see similar jobs below
Ally Requisition #
18-6545
Job Description
Position Description
This role is responsible for accurate and timely handling of all customer account requests, including name changes, adding additional owners, address changes, completing verification of deposits and other maintenance requests. Provides primary Deposit Operations telephone support to the Contact Center for the resolution of customer inquiries.
Job Responsibilities
• Serve as a primary contact for the resolution of account maintenance transactions.
• Interact with the Customer Contact Center and Ally Bank customers for the resolution of customer requests
• Interact with Loss Prevention Team on suspicious transactions
• Create and send various fulfillment documents to customers
• Interact with various departments within operations to remediate customer issues and discover solutions for case resolution.
• Recommend procedure/policy changes needed to avoid/reduce future new account issues
• Maintain detailed knowledge of Ally Bank's products and services
• Complete various reports to management
Qualifications
• Bachelor's Degree or the equivalent combination of education and experience
• Minimum of 3 years of retail banking or equivalent experience required
• Outstanding customer service & communications skills required.
• Excellent communication, organizational and teamwork skills are essential
• Proficiency in Windows-based PC skills (Microsoft Office) is required
• Ability to multi-task and effectively process diverse workloads concurrently required
Ally Overview
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function
Deposit Operations services the Deposits organization of Ally Bank. The team consists of over 200 associates across two locations (Ft Washington, PA and Lewisville, TX). The primary focus of the team is to support customers and our contact center teammates with a variety of activities geared around account maintenance, money movement, loss mitigation, complaint handling and projects. The department is divided into 8 teams and each team has associates that provide subject matter expertise specific to their area. Adherence to high quality output is critical along with; timelines, productivity, regulatory adherence and ensuring our culture is forefront in all that we do every day.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:
• Industry-leading 401K retirement savings plan with matching and company contributions
• Wellness program encouraging healthy living with financial rewards
• Flexible health insurance options including dental and vision
• Pre-tax Health Savings Account with generous employer contributions
• Pre-tax commuter benefits
• Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.