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Product Services Manager
Elavon
Saint Paul, MN, United States
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The Electronic Payment Services (EPS) Channel Delivery and Product Services Manager coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
Within the role of Electronic Payment Services (EPS) Channel Delivery and Product Services Manager is responsible for managing key relationships throughout U.S. Bank and working within the organizational structure to identify new projects and development efforts which have operational impacts. Also, the ideal candidate will lead the identification of existing manual operational processes and redundancies, researching solutions and presenting opportunities to effort to automate operational workflow.
Within this role, the ideal candidate will:
• Be responsible for implementing automation workflows within Electronic Payment Services to create operational efficiency
• Conduct operational change as new payment systems are introduced
• Possess superb executive communication both written and verbal
• Maintain a high degree of strategic and critical thinking
• Have superior holistic knowledge of current electronic payment offerings (5-10 years’ experience)
• Naturally inquisitive and willing to vet unique automation and new payment solutions
• Collaborate interdepartmentally and lead organizational change
• Have some technological experience
Qualifications
Basic Qualifications
• Bachelor's degree, or equivalent work experience
• Eight to ten years of operations experience in the financial services industry
• Four or more years of supervisory/management experience
Preferred Skills/Experience
• Considerable knowledge of operation functions, systems, policies and procedures for the assigned area
• In-depth understanding and practical application of applicable laws and regulations
• Excellent organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal, verbal and written communication skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Thorough knowledge of banking operations and human resources