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Credit and Collections Specialist
Duff and Phelps
Eden Prairie, MN, United States
Job Details - this job has expired, please see similar jobs below
Description
Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you can make a real impact here. This is the Duff & Phelps difference.
At Duff & Phelps, your work will help protect, restore and maximize value for our clients. Join us and together we’ll maximize the value of your career.
RESPONSIBILITIES:
This position is to engage, manage and work to directly improve the activities of the Kroll/Duff and Phelps Credit and Collections department for the organization. This position will support, manage and enforce the company’s collections and credit policies. Also, provide analysis, recommendations, and to identify AR issues and communicate this information to the office heads and other team members of the company.
• Research discrepancies, issue credits and adjustments, and provide information regarding accounts receivables to other staff, (Sales, Customer Experience, and Finance)
• Establish a positive relationship with our customers by providing excellent customer service while achieving the assigned target goals for a sizeable client base
• Contact clients to establish collections and resolve issues in a clear, concise and professional manner via phone, paper or electronic communication in a timely manner as needed
• Collection activities such as sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts to collection agencies.
• Work with other departments as customer payments affect sales, customer service, collections and other areas within the company
• Special projects as assigned by senior finance personnel
• Maximize cash flow, reduce DSO and improve agings of receivables
• Monitor and respond to shared service AR box inquiries (W-9, Statement of Account, payment research, new vendor requests, credit card processing.)
• Monitor and review client aging with finance personnel, identifying problem accounts and determining resolution
• Manage receivables portfolio activity including any reporting and analysis as required.
• Conduct monthly bad debt review per policy; recommend changes to reserves and transactions for write-off.
• Serve as an internal resource to other staff for inquiries regarding AR issues or collection matters.
REQUIREMENTS:
• 3-5 years Credit and Collections experience
• Proven customer service skills with excellent verbal and written communication skills
• A strong candidate is a quick learner and someone who demonstrates resourcefulness and initiative
• Ability to multi-task and work in a fast paced environment
• Excellent prioritizing skills
• Detail oriented and well organized, hands on, ability to think quickly and able to manage multiple projects
• Preference will be given to candidates with a minimum two year accounting degree
• Software = Lawson/ARCS (not required)
In order to be considered for a position at Duff & Phelps, you must formally apply via careers.duffandphelps.jobs
Duff & Phelps is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.