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Department Manager
Discover Financial Services
New Castle, DE, United States
Job Details - this job has expired, please see similar jobs below
Discover. A more rewarding way to work.
At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Job Description:
Manages and is responsible for the overall activities of an operations center department, overseeing approximately 30-150 FTEs
Skills:
• Develops and maintains strategies to achieve business performance goals, achieve world class customer experience, and increase profitability.
• Responsible for annual business planning, budget planning and continuity for the Department, and assisting with strategic planning.
• Also responsible for attracting, developing, and retaining the best workforce in the industry.
• Manages business operations and achieves business results through strategic planning, establishing and monitoring performance metrics, managing profits and losses, controlling expenses and managing costs.
• Leverages understanding of internal business operations and best practices in order to manage Department successfully and meet broader business performance goals.
• Supports overall talent management.
• Directs and oversees coaching and development within the Department.
• Participates in and/or provides input to, Department/Center talent management initiatives.
• Drives and supports strategic initiatives.
• Develops long-range strategic plans and objectives to impact business results, and executes strategic plan. Manages personnel actions and activities.
• Performs administrative duties.
• Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
Leadership Responsibilities:
• Manages professional employees and/or supervisors.
• Builds a strong team by developing others to their full potential.
• Empowers and motivates others.
• Recognizes when there are obstacles preventing others from achieving their goals and readily intervenes to find resourceful ways to remove them.
• Leverages external relationships and insight.
• Lean, Six Sigma and/or demonstrated process improvement expertise a plus.
• Limited amount of Supervision and receives guidance from senior managers and directors on departmental issues.
• Exercises considerable latitude in determining objectives and approaches to assignment.
Task Complexity:
• Resolves issues and contributes to business unit/area development.
• Broad knowledge of the field with strong leadership skills.
Decision Making:
• Wide latitude for decision making.
• Gathers information, consults those who need to be involved and puts decisions into action.
• Coaches employees in decision making by thinking through scenarios and decision criteria before taking appropriate action.
• Communicates decisions to stakeholders within ones team in a timely manner.
• Develops solutions to complex problems which require the regular use of ingenuity and innovation.
• Ensures solutions are consistent with organizations objectives.
• Communication Skills, Excellent written and verbal communication, presentation and professional speaking skills.
• Excellent influencing skills/ ability Budget Responsibility
Education / Experience: Bachelor’s Degree Preferred, Experience in Area of Expertise: 8-12 Years
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job
361047
This position can be based out of New Castle, DE; Phoenix, AZ or the Lake Park, UT office and will have the potential to travel to any of the mentioned sites.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.